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Policies

Deferment Policy

If a student wishes to defer, he/she required to submit his/her request in writing for deferment of study two weeks before the start of term. A course deferment fee of S$400 and an admin fee of S$50 are payable upon approval of the request for deferment. There is no refund of course deferment fees. The School will assess and reply to any request for deferment within 4 weeks.

Local Students

Students who wish to defer must submit their request in written form to the School Administration Office using the Student Request for Deferment Form. Deferments are normally granted for medical reasons, National Service call-up and other valid reasons. Documented proof must be attached to the Request for Deferment form.

International Students

International students may not defer. Instead, they must withdraw from the course. If they wish to continue their studies at a later stage, they must reapply to study at the School according to application procedures for international applicants.

Refund Policy

The School’s refund policy is as follows:

A. Refund for Withdrawal due to Non-Delivery of Course
The school will notify the student within three (3) working days upon knowledge of any of the following:

  1. PEI fails, for any reason, to commence the Course on the Course Commencement Date;*
  2. PEI terminates the Course, for any reason, prior to the Course Commencement Date;
  3. PEI fails, for any reason, to complete the Course by the Course Completion Date;
  4. PEI terminates the Course, for any reason, prior to Course Completion Date; or
  5. The Student’s Pass application is rejected by Immigration and Checkpoint Authority (ICA).
  6. PEI has not ensured that the student meets the course entry or matriculation requirement as set by the organization stated in Schedule A within any stipulated timeline by CPE.

*School’s non-performance (ie. Cancellation of a class before it begins) arises due to insufficient number of students to make up a class.

The Student should be informed in writing of alternative study arrangements (if any), and also be entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid should the Student decide to withdraw, within seven (7) working days of the above notice. ICA charges are not considered Miscellaneous Fees.

Time Frame for Refund: Within 7 working days with necessary documentation

B. Refund for Withdrawal due to other reasons

Where the student withdraws from the Course for any reason other than those set out in ‘Withdrawal Due to Non-Delivery of Course’ above:

Amount: The amount refunded is based on when the student’s written notice of withdrawal is received, as indicated below (application fees are non-refundable). ICA charges are not considered Miscellaneous Fees.

% of the amount of Course Fees and Miscellaneous Fees paid If Student’s written notice of withdrawal is received
100% 30 calendar days or more before the Course Commencement Date
80% 15 to 29 calendar days before the Course Commencement Date
50% 1 to 14 calendar days before the Course Commencement Date
0% On or after the Course Commencement Date

Time Frame for Refund: Refund made within 7 working days from effective date of withdrawal (if this is different from date of receipt of notice).

Cooling Off Period: Students have a 7-working day cooling off period after signing the contract, during which they are entitled to get the Highest Percentage according to Schedule D in the Student Contract of the fees already paid if the student submits a written notice of withdrawal to the PEI within the cooling-off period, regardless of whether the Student has started the course or not. The 7-working days will start
from the date the contract is signed by both parties (i.e. the school and student).

Course deferments are only allowed for local students. Student who wish to defer must submit a Request for Deferment. Deferment is reviewed on a case-by-case basis and will normally granted for medical reasons, national service and other valid reasons. Documented proof must be attached to the Request for Deferment. There will be no refund of course fees in the case of deferments. International students may not defer. Instead, they must withdraw from the course and if they wish to continue their studies at a later stage, they must reapply to study at the School in accordance with the application procedures for international students.

Refund Procedures

  • The School’s refund procedure covers the following commonly occurring situations:
    1. School’s non-performance
    2. ICA not approving the student pass
    3. Student changes his mind during the 7-working days cooling off period
    4. Student’s withdrawal
  • The procedure for student-initiated refund (due to the student’s withdrawal / change of mind during cooling period, etc) is as follows:
    • . The student gives a written letter to the School requesting a refund with the reasons for refund.
  1. The School will calculate the amount of refund and explain the breakdown of the refund to the student. The student then signs an acknowledgement form.
  2. Once approved, the School will arrange for the escrow account provider to refund the money directly to the student.
  3. For student under insurance (FPS), the Finance Executive will prepare the cheque payment to be made to the student.
  • The procedure for a school-initiated refund (due to the School not performing / ICA not approving the student pass, etc) is as follows:
    • . Upon receipt of written confirmation that the course will not run or the student pass has not been approved, the School will calculate the amount of refund due to the student.
  1. Once approved, the School will arrange for the escrow account provider to refund the money directly to the students.
  2. For student under insurance (FPS), the Finance Executive will prepare the cheque payment to be made to the student.

School Policies

Confidentiality Policy

All personal data and information submitted shall be kept strictly confidential. The School undertakes not to divulge any of your personal information to any unauthorised third party without your prior written consent.

Amendment Policy

Orita Sinclair reserves the right to change, modify or discontinue tuition fees, the calendar, course offerings, majors, graduation requirements, rules, policies and procedures as it deems necessary or appropriate. Students will be provided with written notice of these changes whenever possible through means such as posted notices or the Student Handbook. No exceptions may be made to any of the academic or academic-related policies or procedures without prior written authorisation by CEO/Principal. No representation by any School employee to the contrary may be considered authorised or binding.

Feedback Policy

The school welcomes and values all feedback, comments, suggestions and complaints from the public, staff or students. The school will acknowledge the feedback within 3 working days and target to resolve the feedback within 21 working days upon receiving the feedback.

Dispute Resolution Policy

The school has a dispute resolution policy which endeavours to reach a fair and amicable solution. Students may contact info@orita-sinclair.edu.sg or the school front desk.  All cases will be investigated and completed within 7 working days.

Transfer & Withdrawal Policies

Students may be allowed to transfer from one course to another course within the School with the approval of the Course Manager. A transfer fee of $600.00 is payable.

Should a student transfer from one course to another course, then withdraw from the new course during the 7 working days cooling off period, this is treated as a withdrawal from the new course and hence is eligible for refund of the highest percentage (stated in Schedule D of the Student Contract) of the fees already paid for the new course.

A transfer to another private school is regarded as a withdrawal from Orita Sinclair.

The school allows students to withdraw from a course in accordance with the school’s fee refund policy.

The school will assess and reply to any request for transfer/withdrawal within 4 weeks.

For International Students

If the international student withdraws from the school, the school would log in to the ICA system to cancel the student pass. Once cancelled, the student would have a duration of 30 days to remain in Singapore.

If the international student transfers to another course, the school would have to apply for a new student pass. Should ICA reject the application for new pass, and cancel the old one, the international student would only have a duration of 30 days to remain in Singapore from the day the student pass is cancelled.

Withdrawal Procedure

When the student gives written notice of his intention to withdraw, the Course Manager will submit the Request for Withdrawal to the Principal, who will interview the student to find out their reasons for wanting to withdraw:

  1. If student does not change his intention, the Principal passes the case back to the Finance Executive with instructions to process the withdrawal.
  2. The Finance Executive, Head of Admin & Operations and Course Manager attend to the various withdrawal matters including:
  3. Issuance of a letter to student effecting the withdrawal
  4. Cancellation of the Student Pass

iii. Termination of the contract

  1. Informing the FPS provider
  2. Refunding the student
  3. Issuing the attendance record, if applicable

vii. Administering the end-of-course survey, if applicable

Transfer Procedure

The school’s procedure for transfer to another course within the school is as follows:

  1. When the student gives written notice of his intention to transfer course by submitting the request for Transfer Course form, the Course Manager sends the request for transfer to the Principal.
  2. The Principal or Course Manager discusses with student and tries to understand his reasons for wanting to transfer and explain to the student the various implications for his transfer including his student pass, if applicable etc.
  3. The following are some of the circumstances where the transfer can be considered:
  4. Change in interest of the student
  5. Medical condition

iii. Aptitude of the student for the new course

  1. Vacancy in new course
  2. The student is invited to decide how he/she wants to proceed, whether to:
  3. Stop temporarily and start again later in his new course, or
  4. Maintain his current course and apply for a new student pass simultaneously for the new course
  5. If the student wishes to stop temporarily:
  6. The student pays the relevant transfer fee
  7. The Principal hands over the case to the Finance Executive, Head of Marketing & Recruitment and Head of Admin & Operations with instructions, if any, for processing (within 7 working days of issuance of letter)

iii. The Finance Executive, Head of Marketing & Recruitment and Head of Admin & Operations attend to the various transfer matters including:

  • Issuance of a letter to student effecting the transfer;
  • Cancellation of the student pass and applying for a new one;
  • Termination of the existing contract and issuance of a new one;
  • Informing the FPS provider;
  • Transferring the student’s account to the new course (unused fee, how much to top up, etc)
  1. If the student wishes to maintain his/her current course and simultaneously apply for a new student pass for a new course:
  2. The student pays the relevant transfer and admin fee
  3. The Head of Admin & Operations will start applying for a new student pass

iii. Upon approval of the new Student Pass, the Head of Admin & Operations offers a new contract to the student

  1. The student signs the new contract
  2. The Finance Executive calculates the new fees and prepares a new set of FPS documents for the student

For students under the ESCROW FPS:

  • Submit new SEC form to the ESCROW Bank informing the change of course
  • Student makes payment to the ESCROW account and notifies the school
  • Once the school confirms receiving the payment, the Finance Executive proceeds to issue the receipt

For students under the INSURANCE FPS:

  • Student will authorise OS to transfer any unconsumed fees in the previous course to the new course. Student will top up any short fall in fee for the new course
  • Student makes payment to the school’s bank account and notifies the school (if applicable)
  • Once the school receives the authorisation to transfer the unconsumed fees to the new course and upon receipt of any additional payment, the Finance Executive proceeds to purchase the insurance (FPS) and prints out the Certificate of Insurance to be filed in the student’s file. The student will acknowledge receipt of the Certificate of Insurance by signing on it. Finance Executive will proceed to issue the receipt.

 
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